ace67 FAQ —
Your Questions, Answered

Yes. You must be at least 18 years old to register and play on ace67. This is a strict requirement and applies to all players regardless of location. ace67 takes responsible gaming seriously — if we have reason to believe an account belongs to someone under 18, the account will be suspended immediately and any balance will be held pending verification.

On the login page, click "Forgot Password" and enter the mobile number linked to your ace67 account. You will receive an OTP. Enter the OTP, then set a new password. The whole process takes under a minute. If you no longer have access to the mobile number on your account, contact support at [email protected] with your account details and we will help you recover access.

No. Each player is allowed one ace67 account only. Creating multiple accounts is a violation of our Terms and Conditions and will result in all accounts being suspended. If you have accidentally created a duplicate account, contact support immediately so we can merge or close the duplicate without affecting your main account balance.

Log in to your ace67 account and go to Account Settings. From there you can update your display name, email address, and notification preferences. Your registered mobile number cannot be changed without contacting support, as it is used for account verification and security. To change your mobile number, email [email protected] with proof of identity.

ace67 supports bKash, Nagad, and Rocket for both deposits and withdrawals. These are the three most widely used mobile financial services in Bangladesh, so most players can fund their account without needing a bank card or international payment method. All transactions are processed in BDT.

The minimum deposit on ace67 is ৳100. There is no maximum deposit limit for standard accounts. Deposits are credited to your ace67 balance instantly after the transaction is confirmed by your payment provider. If a deposit does not appear in your account within 10 minutes, contact support with your transaction reference number.

Most ace67 withdrawals are processed within 1–3 hours. During peak periods — typically evenings and weekends — processing may take up to 24 hours. The minimum withdrawal amount is ৳200. There are no withdrawal fees charged by ace67, though your payment provider may apply their own transaction charges. Always withdraw to the same mobile wallet you used to deposit.

First, check that the transaction was completed successfully on your bKash, Nagad, or Rocket app — look for a confirmation message with a transaction ID. If the transaction shows as successful but your ace67 balance has not updated after 10 minutes, email [email protected] with your ace67 username, the transaction ID, the amount, and the time of the transaction. Our team will investigate and credit your account manually if needed.

ace67 runs regular deposit bonus promotions for both new and existing players. Bonus offers are announced through the platform and via push notifications on the ace67 app. Always check the bonus terms before claiming — each offer has its own wagering requirements and eligible games. Bonuses cannot be withdrawn directly; they must be wagered the required number of times first.

ace67 currently offers six games and two tournament formats: Dice, Mines Grand, Rise of Apollo, Wild Bounty Showdown, the 24 Hour Grand Prix tournament, and the D&T Ranking competition. All games are available on both desktop and mobile without any difference in features or fairness.

Yes. All ace67 games use a provably fair RNG system. Every round generates a server seed and a client seed before the result is determined. After the round ends, you can verify the outcome yourself using the seed verification tool in your account settings. This means ace67 cannot manipulate results — the fairness of every single round is mathematically verifiable by the player.

The 24 Hour Grand Prix is a rolling tournament that resets every 24 hours. Every eligible bet you place during the active window earns you points toward the leaderboard. When the 24-hour window closes, the top-ranked players share the prize pool. A new round starts immediately — so there is always a tournament running and always a chance to earn extra rewards on top of your regular game winnings. No separate entry fee is required.

The D&T Ranking is ace67's long-term leaderboard competition. Your performance across Dice and other eligible games earns you ranking points over time. The more consistently you play and win, the higher your rank. Higher-ranked players receive better rewards, exclusive bonuses, and priority access to new features. Your ranking points accumulate across sessions — there is no reset unless stated in a specific seasonal event.

There is no guaranteed strategy in Mines Grand since tile positions are randomised each round. However, experienced ace67 players tend to set 3–5 mines for a balanced risk-reward ratio and cash out after revealing 4–6 safe tiles rather than pushing for a full board clear. The key is knowing when to take your winnings — the multiplier grows fast, but so does the risk of hitting a mine the further you go.

Yes. ace67 uses industry-standard SSL encryption on all pages and transactions. Your personal data is stored securely and is never sold or shared with third parties outside of what is required for payment processing and legal compliance. For full details on how we handle your data, read our Privacy Policy.

Two-factor authentication (2FA) on ace67 is handled via OTP sent to your registered mobile number. Every time you log in from a new device or browser, you will be asked to verify with an OTP. You cannot disable this for new device logins — it is a built-in security layer. If you want to review your active sessions or log out of all devices, go to Account Settings > Security.

If you suspect unauthorised access to your ace67 account, change your password immediately from the login page using the "Forgot Password" option. Then email [email protected] with the subject line "Account Security" and describe what you noticed. Our security team will review your account activity and lock any suspicious sessions. Do not share your password or OTP codes with anyone — ace67 staff will never ask for these.

Visit the Download page on ace67.games and follow the instructions for your device. The app is available for both Android and iOS and is free to install. On Android, you may need to allow installation from unknown sources in your device settings since the app is distributed directly rather than through the Google Play Store. Full instructions are on the download page.

The ace67 app uses the same game engine and account system as the website — there is no difference in game fairness, odds, or available features. The app does offer some advantages: faster load times, biometric login (fingerprint or face ID), and push notifications for tournament updates and bonus activations. If you play ace67 regularly, the app is the more convenient option.

When a new version of the ace67 app is available, you will see an update prompt the next time you open the app. Tap the prompt to download and install the latest version. Keeping the app updated ensures you have access to the newest games, security patches, and performance improvements. If you miss the in-app prompt, you can always download the latest version from the Download page.

Yes. ace67 provides responsible gaming tools in your account settings. You can set daily, weekly, or monthly deposit limits to control how much you fund your account. You can also set session time reminders and loss limits. These tools are there to help you stay in control of your gaming. We strongly encourage all players to use them. For more information, visit our Responsible Gaming page.

If you need a break from gaming, ace67 offers a self-exclusion option. Go to Account Settings > Responsible Gaming and choose a cooling-off period — options range from 24 hours to permanent self-exclusion. During a self-exclusion period, you will not be able to log in or make deposits. If you choose permanent self-exclusion, your account will be closed and you will not be able to reopen it. This decision is taken seriously and cannot be reversed during the exclusion period.

If you feel that gambling is negatively affecting your life or the lives of people around you, please reach out for help. ace67 supports responsible gaming and encourages players to seek assistance when needed. You can also contact our support team at [email protected] and we will help you activate self-exclusion or spending limits immediately. Read our full Responsible Gaming policy for more resources and guidance.